Certification Claims Procedure
The ultimate protection.When a customer of Pro-tect has a claim that qualifies under the terms of the program, they complete the following 3 easy steps for service.
1. Contact Pro-tect to file a claim
Call (855) 758-2121
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Visit www.Pro-tectcars.com
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2. Provide their Individual Repair Order from the Date of Service
Located on their Certificate of Treatment form.
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3. Pro-tect’s Claim Procedure
Contact is made within 2 business days from the date claim is submitted.
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An appointment for the Re-Treatment is scheduled to be completed by the Technician, typically at the Service Department of the Dealer that sold the program.
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When the vehicle arrives in the Service Dept., a Service Advisor verifies with the customer that a claim was submitted, inspects the vehicle and notifies Pro-tect of the vehicles arrival.
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* Only 1 re-treatment will be authorized in the event of mildew or foul odors. (Tobacco odors are not included)